The Terms and Conditions that accompany the use of Business World Travel Web Site and its Travel Products and Services are set forth below. Business World Travel, referred herein as ‘BWT’, ‘we’, ‘our’, ‘us’, reserves the right to change its terms and conditions as and when it sees fit. This may happen from time to time. If you do not agree with the Terms and Conditions we have set, you may not use any of our offered products and services nor our website.
SALES
Until tickets have been issues correctly in accordance with the airline’s guidelines, the fee charged to the credit card successfully, and the fare/route validity double-checked., Airlines fares are not guaranteed.
Usually airlines charge $15 or more for the first checked bag, $25 or more for the subsequent second bag. Some may have exceptions for international travel. Check with each airline for their latest fees and rules. We can’t charge these expenses forthright so they are excluded in airline fares.
Hotel prices, room availability, prices of rental cars and their availability are responsibility of the concerned hotel chain or car rental company that is feeding their availability information and price to us.
Any airline ticket sold is non-changeable, non-cancellable and non-refundable. Airlines may allow a change of travel dates for free and a charge for any difference in fare under strict conditions. According to the standard, if due to any circumstances a passenger misses their flight, the airline will not offer any kind of refund and it will cancel all the remaining flights on the same itinerary without refund.
Once a reservation has been confirmed, name changes are not allowed. In the case of international flights, the first and last names on a ticket must match with those on the passenger’s passport. For domestic flights, the names should match the one on a government issued photo Identity Card.
The customer concurs that he or she has reviewed the itinerary displayed on the bookable page (credit card page) for accuracy of dates, times, and correct airports, correct hotels, correct car rental check-in dates/times, while noting any airport transfers, long layovers, stops, or overnight stays indicated on the itinerary.
In the event that the site fails to show a confirmation message on screen when you attempt to make a travel booking, it will be unknown if the error occurred on the user’s own server or computer. Hence it is the customer’s own responsibility to check if the booking has indeed been confirmed by contacting our agency.
If the customer makes a mistake in a travel booking, he/she should not make a second booking until they have contacted our support department regarding the status of the previous first booking.
For flights to Africa, we request a government-issued ID photocopy and fax authorization form from the customer. We suggest an alternative item to fax if the customer does not wish to fax their photo ID. This is for protecting the customer against identity theft.
PROCESSING
Whenever possible, electronic tickets will be issued for airline reservations. If electronic ticketing isn’t available, in that case paper tickets will be sent to the credit card holder’s billing address only.
We require a maximum of 72 hours processing time for all airline tickets. If the customer’s flight leaves sooner than 72 hours, then ticketing will not require the full stated 72 hours.
Any meal and/or seat preferences will be sent to the airline but we cannot guarantee that all of these, if any, will be met. Seats for every passenger will be selected automatically based on the best seats available and adjacent to the primary passenger if possible.
Any purchase of airfare is considered completely separate from all other purchases of airfares, car rentals, hotels, etc. made on this site or any other site – even if the customer has combined those items in a shopping cart.
TAXES, CHARGES AND FEES
For many airline fares, your total price may be divided into two or more charges. At times there is a separate charge by an airline for each passenger. The charges may be divided in parts called ‘airfare balance’, ‘agent fee’, travel service’, ‘service fee’ or the like. A customer should recall that the very first time we showed you a fare, service fees were included. On the subsequent page the taxes were added and displayed. Charges that have one of the above labels will sometimes mean a special portion of the fare (such as a “wholesaler’s mark-up”) or service fees or both. In the case of electronic tickets, the total charges will always be what you saw on the credit card screen. However if a paper ticket is required, then as mentioned on the credit card screen, added to the fee will be separate shipping charges. Take a look at “PAPER TICKETS & SHIPPING” in these Terms. If you see incorrect or double charges please contact us. It usually means that your bank gave BWT two approvals for the same ticket and one of them will disappear in a few days – depends on your bank.
BOOKING REQUIREMENTS
A valid phone number and email address are essential to secure your booking. BWT will not be held responsible for any delays or inconveniences which are caused in part by the customer’s failure to provide accurate contact information.
The name mentioned on each airline ticket must match that upon a valid photo ID shown at the airport.
For passengers beginning airline travel outside the USA/Canada, there are special rules concerning the possibility of paper tickets being issued. Also, extra checks are made to ensure that no one is using a stolen credit card.
DEPARTURE INFORMATION
All passengers are strongly advised to reaffirm their flights directly from the departing airlines at least 24-48 hours before their flight’s departure. There may be possible airline schedule changes.
Making a purchase of any airline’s fare through any website means accepting that airline’s Contract of Carriage. Each airline’s rules for boarding and carriage of passengers can be found out via phone and are often on their website.
Do not book a minor flying alone, age 16 or less, unless you are fully aware of that particular airline’s rules for a minor traveling on his own. In addition, airlines may charge you extra fees for booking a minor alone. And some airlines do not allow solitary minors on particular flight connections. Make sure you are aware of everything before booking a ticket.
BWT is not liable for ‘Acts of God’, that is, poor weather aircraft equipment failures, natural disasters, and world health or political/war problems and will not be held liable for flight delays, forced cancelations or overbooking down by the airline, lost or damaged luggage, schedule changes, or fallout from the bankruptcy status or liquidation of an airline. If flights are canceled by the airline for one of the above reasons, service-related fees will remain non-refundable but the airline may refund you part or all of the base fare.
All passengers are encouraged to be fully checked in at airports at least one hour before departure of their flight on all domestic flights and a minimum of two hours for international flights.
All passengers are required to have all the documents that are needed for travel. Check these with the airlines and the visa requirements for each country.
PAPER TICKETS AND SHIPPING:
When paper tickets need to be shipped, the fee that will accompany the shipping will be $17.
Additional shipping fees will be charged for shipping to Alaska, Canada, Hawaii or Puerto Rico. For international shipments, a minimum shipping fee of $45 will be charged.
Provide your correct address otherwise, there can be delays in shipping.
If a loss of tickets is a result of the fault of the mail carrier and not the fault of the recipient, in this case the latter may file a complaint against the former only.
CREDIT CARD ISSUES AND DISPUTES
Our agency will not be held liable for delays or loss of fares caused by credit or debit cards failing to go through or billing addresses failing to verify electronically.
If our company and the Travel Support Center have abided by the terms and conditions of the airlines and agreement, the customer should agree not to dispute the airline ticket charge, processing fee or airfare balances.
The customer will agree to notify BWT or its travel support center within sixty days of the charge, if they attempt to dispute that charge. Failure to do so will remove the right of the customer to dispute the charge.
If the customer attempts a chargeback on a non-refundable airline ticket, service fee, or an airfare balance that meets the terms and conditions of this agreement; the customer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting costs.
In our line of work we come across a surprising number of firms who are under the impression that if travellers are freely allowed to book (tickets) online, then this will lead to lower travel expenses because of reduced transaction fees. They are quite mistaken as this is far from the truth.
